PRIVACY POLICY

This Privacy Policy applies on and from 16/09/2022.

We are LITTLE DEW PUBLICATIONS LTD and we respect your privacy.  ("we"/"us"/"our") in this Privacy Policy refers to LITTLE DEW PUBLICATIONS LTD.

DATA COLLECTION AND USAGE

This privacy policy ('Privacy Policy') explains our approach to any personal information that we  might collect from you. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using our website and Services. Please take a moment to read and understand it.  Please note that it should be read in conjunction with our Website Terms and conditions.

We may collect the following types of personal data from you, all depending on how you interact with us:

• name and contact information (such as email address, postal address and telephone number)
• order and payment information
•  online account username and password
• social media handles
• requests, reviews and opinions
• any other personal data you may submit to us

Our reason in collecting this information is:

• verify your identity
• help us improve our products and services and develop and market new products and services
• carry out requests made by you on the website
• investigate or settle inquiries or disputes
• comply with any applicable law
• enforce our agreements with you
• protect the rights, property or safety of us or third parties, including our other customers  
• provide support for the provision of our Services
• use as otherwise required or permitted by law

We use your personal information for the following purposes:

FULFILMENT OF PRODUCT AND SERVICES

We collect and maintain personal information that you voluntarily submit to us during your use of the website and/or our Services, including registering on our website.

We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered on our website/ in person/at shops that the books are displayed. This includes your purchase of products, your attendance at events hosted by us or our third-party partners and the processing of returns and refunds.

We will share your personal information with the following categories of third parties:

• To verify card payments and process refunds - credit card companies and other payment providers.
• To deliver products and process returns - delivery and courier companies.
• Events - any applicable third party hosting the event; and third-party ticketing companies.
• Competitions and prize draws - any applicable third-party co-promoter, prize supplier, facilitator or publicity platform.

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you.

We also might use some companies to store or back up the date that we have collected.

CUSTOMER SUPPORT

For customer support please contact us via the contact form. 

We ask you for your name, telephone number and email address on this form to be able to contact you back.

It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

CUSTOMER INSIGHT AND ANALYSIS

We analyse your contact details and other personal information that we collect about you such as your interests and demographic information together with personal information that we obtain from observing your interactions with our website, our email communications to you and/or with our products and services in our shop, such as the products and services you have purchased or viewed.

In some of our e-mail messages, we use a click-through URL linked to certain websites administered by us (or on our behalf) and/or to certain third-party websites (including certain event partner websites). If you decide to click through to the relevant URL, we or the relevant third-party website operator (as applicable) may through the use of a Cookie track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications. Please note that to the extent that you click through to a third-party website from our email, use of your data by the relevant third party will be subject to their own rules and policies.

Please also note that this website is made on GODADDY.COM and the information on the website including but not limited to sales reports, is being held on their platform. Please read their Terms and conditions and privacy policy to become more familiarised with the personal information used, stored, analysed and passed to third parties, if any.

Changes to this policy

This policy will be changed from time to time.

If we change anything important about it (the data we collect, how we use it or why) we will provide a prominent link to it for a reasonable length of time following the change on the Website. We shall also create a link to the archived policies to view the previous policies if this happens.

HOW TO CONTACT US

If you have any questions about this policy or if you require more information please contact us at: ADROPTHATBECAMETHEOCEAN@PROTON.ME